By Raul A. Lopez
Here in our line of work we are usually looking for ways to better communicate with the customer. It is rare for us to get any constructive feedback on the quality of service that we offer. That led me to look for ways to better our understanding of the customer to improve our service.
The first thing that came to mind? realizing that some of the things we ask a customer are in a technical language that is not clear to them and it should be.
Here at RDM we can explain topics in very short, instructional videos to clarify things like mounting options or how to measure the opening dimensions, all in order to educate you to make a more informed decision.
I’ll be looking over some of our customer concerns and creating some videos, presentations or ways to address those issues and improve the way we interact with our customer base. Meanwhile you can take a look at our website and give us feedback on how to improve.
